Refund and cancellation policy

Effective October 25, 2026

This policy applies to DueHub Match, provided by DueHub, operated by Lean Mobility LLC. Paddle purchases are also governed by Paddle's terms and the buyer's applicable legal rights.

You can request one from Paddle through the support link on your receipt or at paddle.net. For product issues or help with the request, write to support@duehub.app with the transaction reference and reason. Do not send full card numbers, security codes or reconciliation files.

Eligibility is assessed under the Paddle policy applicable to your transaction, your country and relevant statutory rights. Submitting a request does not guarantee approval. This policy does not create an additional automatic refund guarantee or exclude mandatory withdrawal, refund or remedy rights.

Report persistent faults preventing use of what you purchased, or suspected duplicate or incorrect charges, for verification. DueHub helps with the product and Paddle handles refunds for transactions collected through its checkout where appropriate.

Use the subscription management link in your Paddle email or request cancellation at paddle.net. Ordinary cancellation prevents future renewals when the contracted period ends; requesting a refund and canceling renewal are separate actions.

Additional packs are one-time purchases without automatic renewal and are subject to applicable refund conditions. A payment adjustment may change the related access or balance. File and result retention follows the Privacy policy; keep an export before its retention period expires.

Keep your receipt and the terms accepted at purchase. Corporate contracts and payments outside Paddle are governed by the conditions identified in their contracts. Write to support@duehub.app if you need help finding your transaction.