Terms of use

Availability and access

Registration and purchases become available when announced on the website. While Coming soon is displayed, this publication describes the product and does not open accounts or accept payments. Once enabled, you may use published plans or the terms of a corporate agreement. Jobs may wait in a queue; simultaneous processing and guaranteed completion times are not promised. The laboratory is outside the general offering unless expressly agreed.

The service

DueHub Match compares two data sources (for example, a bank statement and a general ledger), proposes matches based on the rules you set and shows you the differences so you can review them.

Results are proposals for your review. The final decision on each group is yours, and DueHub Match does not replace professional judgment or constitute accounting, financial, tax or legal advice. A reconciliation may end complete, complete without an optimality guarantee, or incomplete; the app tells you which in each case.

Your account

• You must provide true information and keep your email up to date.
• You are responsible for keeping your password safe and for activity carried out with your account. Let us know at support@duehub.app if you believe someone accessed it without permission.
• Whoever administers an organization decides who belongs to it and with which role.

Your data

Files and results remain yours or your organization's. You allow us to process them only as needed to provide the service, as described in the Privacy policy.

You must have the right to upload the data you use in DueHub Match and should not include data you do not need for reconciliation.

Acceptable use

You may not:

• circumvent your plan's limits, authentication or the isolation between organizations;
• upload malicious software or try to disrupt the service;
• access, or try to access, other organizations' data;
• resell or sublicense the service or its results, or integrate them into a product for third parties, without a written partner agreement;
• copy or reproduce the reconciliation engine or create a competing service;
• run load or security tests without written authorization;
• automate access to the web application outside the API;
• use the service for unlawful activities or activities that infringe third-party rights.

Plans, limits and data retention

Each plan has limits on reconciliations per month, rows per file, active members and retention time, which are shown in the app. The Free plan has no cost.

Paid plans are purchased through the enabled checkout. Price, currency, billing frequency and applicable taxes are shown before confirmation. We do not charge for anything you have not accepted. Usage quotas reset on the plan operating month, which may differ from its billing period.

At the end of each period, uploaded files and results are automatically deleted and cannot be recovered. We notify you before expiration, and each reconciliation shows its deletion date. Download Excel or CSV to keep a result longer.

If you downgrade to a plan with shorter periods, the new periods apply to all stored data. Nothing already stored is deleted during the 30 days after the change. We notify you by email and in the app when it changes and 7 days before the grace period ends. Before confirmation, we show the number of reconciliations and files outside the new period, their deletion date and the option to download them.

If you upgrade, the longer period applies immediately to data that still exists.

Purchases and billing through Paddle

Paddle is the authorized reseller and Merchant of Record for purchases made through its checkout. The selling entity and purchase terms are identified during checkout. Paddle handles collection, transaction documentation and applicable taxes within its responsibilities; DueHub supplies the software and product support.

Starter and Growth are offered as monthly or annual subscriptions according to your selection. They renew automatically until canceled. A pack of 25 reconciliations is a one-time purchase: it adds usage for the month in which it is credited and does not renew or extend your subscription or file retention by itself. Payment confirmation must be received before entitlements are granted.

• Paddle Buyer Terms

Cancellations, changes and refunds

You can cancel renewal through the subscription management link in your Paddle email or request it at paddle.net. You can also ask for help at support@duehub.app. Ordinary cancellation prevents the next renewal and takes effect at the end of the contracted period; it does not by itself refund previous payments.

Changes to prices, plans or billing periods must show their conditions before confirmation. We do not assume a prorated refund or an upgrade you have not authorized. Refunds and withdrawal rights are explained in our Refund policy and the terms applicable to your Paddle purchase.

• DueHub Match refund policy
• Manage a Paddle purchase

Assistant connector (Claude and ChatGPT)

The connector is available on paid plans. Each person authorizes it with their own account and can revoke access at any time.

The connector uses the same permissions, quotas and retention periods as the app. Claude, ChatGPT and other assistants are third-party services with their own terms; the relevant provider processes what you enter there. Assistant and support chat use is described in the Privacy policy.

Integration API (Usage policy)

The integration API is available only to corporate customers with a contract. DueHub issues credentials for a user in the organization and displays each secret once. The customer must keep it secret, not share or publish it, and tell us immediately if it is exposed. DueHub may rotate or revoke credentials for security.

The API uses the same contracted quota as the app and connector. Reconciliations above the quota are charged under the contract. Per-minute request and concurrent reconciliation limits apply to each organization; exceeding them may delay or reject requests.

You may not resell, sublicense or offer the service or its results to third parties as your own, or integrate them into a product for others, without a written partner agreement. You may not use the API to copy or reproduce the reconciliation engine or create a competing service; circumvent quotas, limits or authentication; distribute load across accounts to do so; run load or security tests without written authorization; or automate the web app outside the API.

We give advance notice of breaking changes to existing integrations according to the contract. Support and service levels are those in the contract; without a contract there is no SLA. Breaches may result in suspension or revocation, with prior notice where possible.

Availability

We work to keep the service available and working well, but there may be interruptions due to maintenance, failures or causes beyond our control. Unless agreed in writing, we do not offer a guaranteed service level (SLA).

Liability

The service is provided as is and as available. To the extent permitted by law, DueHub, operated by Lean Mobility LLC is not liable for indirect damages, lost profits or decisions made based on results that were not reviewed. Nothing here limits the rights the law grants you that cannot be waived.

Suspension and termination

You can stop using the service at any time and request deletion of your organization or your account as explained in the Privacy policy. We may suspend an account that breaches these terms or puts the service or other organizations at risk; where possible, we will let you know beforehand.

Governing law

These terms are governed by the laws of Kentucky, United States. Before starting a claim, write to us at support@duehub.app so we can try to resolve it.

Changes

If we change these terms, we will update the effective date and let you know before significant changes take effect. If you keep using the service afterwards, you are deemed to accept them.